Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how the ‘Personally Identifiable Information’ (PII) we hold is being used online. As described in EU privacy law and information security, this is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Please Note: This privacy policy has been created by Lowaire Digital on behalf of Gleam & Glisten and any duplication or distribution of this policy will be considered as copyright unless you have prior consent from us.

We may use client and organisational information we collect in the following ways:

• To provide you with a service and issue contracts / agreements
• To improve our website and services in order to better serve you as a client
• To allow us to better service you in responding to your customer service requests
• To administer a contest, promotion, survey or other site features
• To ask for ratings and reviews of services or products you’ve purchased
• To follow up correspondence (i.e. live chat, email or phone enquiries)
• To configure a service or product externally i.e. Google Analytics
• To provide material and correspondence by post

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

If you would like to remove your personal information from our systems “the right to be forgotten” you can direct your request to our DPO and we will ensure your request is fulfilled promptly. You can do this by emailing your request to gleamglisten35@yahoo.com with the subject “Removal Required” and the requested information which you would like removed from our systems.

Alternatively, you can request data we hold about you, portability, removal of your data and much more.

Below we have outlined organisations who act as a sub-processor on behalf of Gleam & Glisten. These are organisations who hold, store or process data on behalf of Gleam & Glisten and have been audited for GDPR compliance.

• Lowaire Digital
• Google, Inc
• Let’s Encrypt
• Cloudflare, Inc

Any other wholly-owned Gleam & Glisten or Gleam & Glisten subsidiary organisations.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can view further information about how we use cookies on our website by visiting our cookie information page.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

If you would like to opt-out of our cookie consent, please visit our cookie information page for instructions on how to do this. You can also opt-out of our marketing emails through our data subject form and we will ensure your request is fulfilled promptly.

It’s important to note that we may allow third-party behavioural tracking on our website which includes Google Analytics. For more information please visit our cookie information page. If you would like to opt-out of behavioural tracking, please email your request to gleamglisten35@yahoo.com.

It’s important to note that we may allow third-party behavioural tracking on our website which includes Google Analytics. For more information please visit our cookie information page. If you would like to opt-out of behavioural tracking, please email your request to gleamglisten35@yahoo.com.

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur we will:

• Contact our third-party processor(s) in order to put into place our data breach procedures and processes.
• Inform affected individuals without undue delay about a breach when it is likely to result in a high risk to their rights and freedoms.
• Inform the supervisory authority for our processing activities.
• Notify the Information Commissioner’s Office (ICO) of a breach within 72 hours of becoming aware of it, even if we do not have all the details.
• Put into place our process to assess the likely risk to individuals as a result of a breach.
• We may also temporarily remove access to our service completely, in order to mitigate damage and protect sensitive data we hold.

If you would like to opt-out of our cookie consent, please visit our cookie information page for instructions on how to do this. You can also opt-out of our marketing emails through our data subject form and we will ensure your request is fulfilled promptly.

The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability. You can send your request through our data subject form and we will ensure that your request is fulfilled promptly. you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser Add-on. If you would like to opt-out of our cookie consent, please visit our cookie information page.

We agree to the following:

• Not use false or misleading subjects
• Identify the message as an advertisement in some reasonable way.
• Include the address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email. 

If at any time you would like to unsubscribe from receiving future emails, you can email us at gleamglisten35@yahoo.com. You can also follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. However, it’s important to note that we do not market our services to children under the age of 13 years old.